Returns are accepted within 30 days of the date of purchase, subject to 25% restocking fee. All returns must be sent in the original package, in the same condition it was received. Damaged or defective material will only be accepted when accompanied by an authorization previously issued by Bisazza.

Defective or damaged materials will be exchanged with the same material at no additional cost, as long as our customer service department is informed within 24 hours of delivery. All materials will be inspected to determine whether the item appears defective.